kohnan shoji
Privacy Policy

We, KOHNAN SHOJI CO., LTD. (hereinafter “KOHNAN”) recognizes the significant responsibility of protecting your personal information. We proclaim the following guideline complying with the “Act on the Protection of Personal Information” (hereinafter “Act”) and other related regulations.

1. Legal Compliance

We collect, use, and store your personal information abiding the Act.
KOHNAN aims to provide you with a unique and efficient experience when interacting with the KOHNAN’s services.
We collect personal information with your consent , which would only be used for the following purposes.

(1) For providing our products and services
Product sales, delivery, set up, inspection, repair, and contract construction.

(2) For providing other customer services
Truck rental service, after-sales service and warranty, application/implbentation/provision for other various services, return and exchange of goods.

(3) For promotional activities of products and services
Advertisements, announcements, questionnaires, e-mail newsletter , and sending of periodicals for products and services.

(4) For responses to your inquiries
To respond to various inquires, your opinions and requests sent on our website.

(5) Other operations related to our business.

2. About disclosure of your personal information to third parties

We may disclose your personal information in the following cases:

(1) when you consent in advance

(2) When required by laws and related regulations

(3) When it is necessary to protect the human life, body, or property, and it is difficult to obtain your consent.

(4) When we are legally required to disclose your information in response to a tax audit, police, court, and other public institutions.

(5) We also disclose your personal information to certain trusted outsourcing contractors for the purposes specified in paragraphs (3) and (4) above, pertaining to collection and usage of your personal information.

(6) When providing statistical data that maintains individuals’ confidentiality at all times.

3. Management of personal information

We handle your personal information in accordance with appropriate management under the instruction of our chief privacy officer. We strive to prevent unauthorized access, loss, leakage to outside the company for protecting your personal information. Furthermore, in case of outsourcing as described in 2 (5) above, we will conclude an agreement concerning the handling of your personal information with outsourcing contractors to protect your personal information in an appropriate manner.

4. About disclosure, correction, deletion, suspension of use, etc. of your personal information

When we receive your inquiries regarding disclosure, correction, deletion, suspension of use, etc. (hereinafter referred to as “Disclosure, etc.”) of personal information, we will respond it based on the law and other related regulations within a reasonable period of time and range.

5. How to apply for disclosure

We accept your requests and inquires for disclosure, etc. of your personal information after we have confirmed your identity. For the detail procedure, please refer to “Contact us” below. However, please note that we may be unable to respond to Disclosure etc.
when there is a risk of affecting the public interest, or it will affect our business operations, or when your personal information is scheduled to be deleted within 6 months.

(1) Contact us
Please fill in the designated form, and send it to the address of (3) with the required documents of (2).

(2) Identity Verification documents required

  • In case of contact from subscriber

Identification documents with the subscriber’s name and current address such as driver’s license, passport, or health insurance card

  • In case of contact from agent

Identification documents with name and current address of both agent and subscriber, as well as Power of Attorney with the address and signature/seal of subscriber. We may confirm by calling the subscriber.

(3) Contact information
KOHNAN SHOJI CO.,LTD Customer Service Department
〒532-0004
2-2-17, Nishimiyahara, Yodogawa-ku, Osaka City, Osaka, Japan
TEL: 0120-04-1910
Reception Hour: 9:00am – 17:00pm(excluding weekends and holidays)

6. Other

We may revise portions of the personal information protection policy and/or disclosure processes based on law in order to protect personal information or to respond to changes in laws and regulations or other norms.